Fantastic opportunity for a UX Copywriter! Our client is seeking a talented UX Copywriter for a direct hire/ full-time opportunity currently located in San Bruno, CA. For this position, you will put technology to practical use for the customer – enabling them to shop whenever/wherever, streamlining everyday tasks and, most importantly, humanizing the experience while saving them time and money. The UX writer plays a crucial role in this mission, crafting web and in-app copy along with transactional communications to seamlessly lead the customer through a successful, enjoyable online shopping experience.
What You’ll Do:
- Write brief, persuasive, on-task copy that engages users and facilitates understanding throughout the customer journey, e.g. homepage banners, header/subhead copy, CTA, email, push, SMS, FAQ, etc.
- Use personas, mental models and customer insights to inform your copy
- Implement consistency in messaging across various departments or features, ensuring cohesive narratives while upholding brand voice and tone
- Adhere to Web Content Accessibility Guidelines (WCAG) in drafting and revising copy
- Proofread your work and the work of others
- Take stakeholder feedback into account, and propose alternatives as necessary
- Contribute to the team’s content repository
- Partner with content strategy and design in tracking and documenting the work flow; help build/refine a content tracking system to streamline our processes
What you’ll need:
- Familiarity with tenets of design research, interaction design and product design
- Growth mentality; receptive to feedback from stakeholders, peers and managers
- Self-motivation; able to work independently, but equally comfortable in a group environment, sharing your work with teammates
- Agility and adaptability – the priorities of an e-commerce business are ever changing
- Bachelor’s degree and 2–3 years of writing experience, preferably customer-facing in a tech, retail or e-commerce environment
Job ID: 314896MM
About this company
The BOSS Group is an award-winning creative staffing agency matching top-level creative, marketing and digital talent with companies nationwide.
Location/Region: San Bruno, CA (94066)