The Gold Choice Counter Sales Representative
is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues. This position is located at the SeaTac Car Rental Facility at 3150 S 160th St., SeaTac WA. We operate 24/7 where you will primarily work inside but could be out in the elements – rain, sun, snow etc. As we are seniority based with regular shift bids, you may be scheduled nights, weekends or vacation relief until you acquire more seniority. This UNION position requires full open availability. The pay for this nonexempt position is $17.39 an hour. The key responsibilities and accountabilities are:
Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.Resolve customer issues and concerns tactfully, using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customer’s travel experienceAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious manner.Operate within the areas of rental counter, gold choice, and exit gate at the locationAid in vehicle selection and upgradeAccurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rentalQualify and process customer rentals with accuracy and attention to detailDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesKeep work area organized and free of clutter.
Mandatory Requirements Educational Background:
High School Diploma or equivalent Professional Experience:
1- 2 years customer service and/or sales experience required. Basic Qualifications:
Passion for customer service and attention to detail – Goes the extra mileProven strong sales and closing skills and the ability to sell in a friendly, engaging mannerA minimum of one year of sales or customer experience in a high volume or service oriented environmentStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsMust be able to:
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer facing environment
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Lift up to 25 pounds
- Stand or sit for long periods of time
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. EEO Statement Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Location/Region: Seattle, WA